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Normandy Terrace Nursing & Rehabilitation Center, San Antonio, Texas
- 56
- Citations from health inspectionsTexas average: 28 a home
- 8
- Residents harmed or put in dangerTexas average: 2.3 a home
- $349,006
- Fines from the federal governmentTexas average: $44,141 a home
- 1 out of 5
- Overall rating in starsTexas average: 2.7
The figures come from Medicare Care Compare files released October 8, 2026 by CMS, the federal Medicare agency. The citations span each home's three most recent inspection cycles plus their complaint visits, going back to March 2017 at the earliest; the fines span about three years, beginning September 2023. Browse the CMS files
18 inspection visits produced 56 citations. Residents were in immediate danger in eight findings. Federal fines came to $349,006 (six fines).
A candidate for Special Focus. For its list of nursing homes with past poor inspection results, CMS has named this home a candidate.
Are you worried about the way someone was treated at this home?
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- The home's overall star rating
- 1 out of 5
- Rating for health inspections
- 1 out of 5
- Rating for staffing
- 1 out of 5
- Rating for quality of care
- 3 out of 5
- Nurse time for each resident
- 3.01 hours each dayThe Texas average is 3.39 hours
- Time from registered nurses
- 0.52 hours each dayThe Texas average is 0.43 hours
- Nursing staff who left during one year
- 95.8%against the Texas average of 55.3%
- Beds that are certified
- 320
- Ownership
- Limited Liability company (for profit)
- Chain
- Creative Solutions in Healthcare, with 149 homes
- Street address
- 841 Rice Road, San Antonio, Texas 78220
- County
- Bexar
Each inspection's citations
Every citation marks a federal rule inspectors found broken, along with its seriousness and the number of residents affected.
Six citations dated July 17, 2026
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F755 Pharmacy Services: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F684 Quality of Care: immediate danger to residents, one or a few residents, found on a complaint visit.
- F678 CPR and Basic Life Support: immediate danger to residents, one or a few residents, found on a complaint visit.
- F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F609 Reporting Suspected Abuse: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
One citation dated July 2, 2026
- F677 Help With Daily Living: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
Three citations dated May 21, 2026
- F842 Medical Records and Privacy: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F684 Quality of Care: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F677 Help With Daily Living: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
Two citations dated April 24, 2026
- F695 Breathing and Oxygen Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F552 Keep Residents Informed About Health and Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Three citations dated March 20, 2026
- F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Two citations dated Feb. 23, 2026
Three citations dated Jan. 16, 2026
- F627 Safe Transfer or Discharge Meeting Resident Needs: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F602 Protect Residents' Money and Belongings From Misuse: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Two citations dated Nov. 25, 2025
- F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F583 Keep Resident Records Private: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Two citations dated Aug. 18, 2025
One citation dated Aug. 15, 2025
- F732 Post Daily Nurse Staffing Information: minimal risk to residents, widespread, found on a complaint visit.
10 citations dated July 25, 2025
- F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F814 Dispose of Garbage Properly: minimal risk to residents, widespread, found on a complaint visit.
- F813 Policy on Food Brought by Visitors: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F726 Nurses and Aides Have Needed Skills: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F583 Keep Resident Records Private: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F557 Respect, Dignity, and Personal Belongings: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F552 Keep Residents Informed About Health and Care: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
Two citations dated April 25, 2025
Two citations dated Aug. 13, 2024
Three citations dated June 22, 2024
- F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F677 Help With Daily Living: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F580 Telling the Family About a Change: immediate danger to residents, one or a few residents, found on a complaint visit.
Six citations dated May 31, 2024
- F687 Proper Foot Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F679 Activities That Meet Every Resident's Needs: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F645 Screening for Mental Illness or Intellectual Disability: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F641 Accurate Resident Assessments: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F576 Private Access to Communication Methods: risk of harm, no one found hurt, widespread, found on a complaint visit.
- F558 Meeting Residents' Needs and Preferences: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
One citation dated April 18, 2024
- F689 Accident Hazards and Supervision: immediate danger to residents, one or a few residents, found on a complaint visit.
Two citations dated March 22, 2024
- F924 Secure Handrails in Hallways: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F921 A Safe, Clean Building: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
Five citations dated April 6, 2023
- F921 A Safe, Clean Building: risk of harm, no one found hurt, a pattern, several residents.
- F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents.
- F804 Food Taste and Temperature: risk of harm, no one found hurt, a pattern, several residents.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.
- F565 Right to Resident and Family Groups: risk of harm, no one found hurt, a pattern, several residents.
Payment Denials and Fines
| Date | Penalty | Amount |
|---|---|---|
| July 2, 2026 | Fine | $61,410 |
| Aug. 18, 2025 | Fine | $16,386 |
| April 25, 2025 | Fine | $10,604 |
| Aug. 13, 2024 | Fine | $207,019 |
| May 31, 2024 | Fine | $44,605 |
| April 18, 2024 | Fine | $8,982 |
Ownership and Management of the Home
- The home is run by San Antonio V Enterprises LLC (operational or managerial control).
The CMS Care Compare files, updated every month, provide provider information, health deficiencies, penalties, and ownership. The CMS certification number is 675823. Other homes in San Antonio.