Norwood Healthcare, Norwood, Massachusetts
- 68
- Citations from health inspectionsMassachusetts average: 29 a home
- 7
- Residents harmed or put in dangerMassachusetts average: 1.4 a home
- $110,264
- Fines from the federal governmentMassachusetts average: $34,265 a home
- 1 out of 5
- Overall rating in starsMassachusetts average: 3.0
The figures come from Medicare Care Compare files released October 8, 2026 by CMS, the federal Medicare agency. The citations span each home's three most recent inspection cycles plus their complaint visits, going back to March 2017 at the earliest; the fines span about three years, beginning September 2023. Browse the CMS files
Eight inspection visits produced 68 citations. Residents were in immediate danger in five findings. Residents were found hurt in two cases. Federal fines came to $110,264 (five fines).
A candidate for Special Focus. For its list of nursing homes with past poor inspection results, CMS has named this home a candidate.
Are you worried about the way someone was treated at this home?
Call 1-833-892-8135Calls go to a law firm that advertises on Nursing Home Violations.Quick Look at the Record
- The home's overall star rating
- 1 out of 5
- Rating for health inspections
- 1 out of 5
- Rating for staffing
- 4 out of 5
- Rating for quality of care
- 2 out of 5
- Nurse time for each resident
- 3.48 hours each dayThe Massachusetts average is 3.86 hours
- Time from registered nurses
- 0.88 hours each dayThe Massachusetts average is 0.65 hours
- Nursing staff who left during one year
- 25%against the Massachusetts average of 38.2%
- Beds that are certified
- 170
- Ownership
- Limited Liability company (for profit)
- Chain
- Next Step Healthcare, with 14 homes
- Street address
- 460 Washington Street, Norwood, Massachusetts 02062
- County
- Norfolk
Each inspection's citations
Every citation marks a federal rule inspectors found broken, along with its seriousness and the number of residents affected.
One citation dated May 5, 2026
- F777 Order X Rays and Report Results Promptly: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
17 citations dated Feb. 9, 2026
- F944 Staff Training on Quality Improvement Program: risk of harm, no one found hurt, widespread.
- F881 Antibiotic Use Monitoring Program: risk of harm, no one found hurt, a pattern, several residents.
- F868 Quality Group Membership and Quarterly Meetings: risk of harm, no one found hurt, widespread.
- F867 Ongoing Quality Review Group and Correction Plans: risk of harm, no one found hurt, widespread.
- F865 Written Quality Improvement Plan: risk of harm, no one found hurt, widespread.
- F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, one or a few residents.
- F805 Food Prepared to Meet Individual Needs: minimal risk to residents, a pattern, several residents.
- F756 Monthly Drug Regimen Review: risk of harm, no one found hurt, one or a few residents.
- F689 Accident Hazards and Supervision: immediate danger to residents, one or a few residents.
- F685 Help Getting Vision and Hearing Care: risk of harm, no one found hurt, a pattern, several residents.
- F658 Care That Meets Professional Standards: risk of harm, no one found hurt, a pattern, several residents.
- F656 A Complete Care Plan: immediate danger to residents, one or a few residents.
- F628 Required Transfer Paperwork and Notices: minimal risk to residents, a pattern, several residents.
- F605 Avoid Unnecessary Sedating or Psychiatric Drugs: risk of harm, no one found hurt, one or a few residents.
- F585 Right to File Complaints Without Retaliation: risk of harm, no one found hurt, a pattern, several residents.
- F565 Right to Resident and Family Groups: risk of harm, no one found hurt, a pattern, several residents.
- F553 Resident Involvement in Care Planning: risk of harm, no one found hurt, one or a few residents.
One citation dated Nov. 17, 2025
- F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Four citations dated Feb. 11, 2025
- F656 A Complete Care Plan: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F609 Reporting Suspected Abuse: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F559 Right to Choose Roommate and Notice Before Changes: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
17 citations dated Oct. 30, 2024
- F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents.
- F850 Full Time Social Worker in Large Facilities: risk of harm, no one found hurt, widespread.
- F842 Medical Records and Privacy: risk of harm, no one found hurt, a pattern, several residents.
- F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, a pattern, several residents.
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, a pattern, several residents.
- F699 Trauma Informed and Culturally Respectful Care: risk of harm, no one found hurt, a pattern, several residents.
- F695 Breathing and Oxygen Care: risk of harm, no one found hurt, a pattern, several residents.
- F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents.
- F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents.
- F684 Quality of Care: risk of harm, no one found hurt, one or a few residents.
- F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents.
- F656 A Complete Care Plan: risk of harm, no one found hurt, one or a few residents.
- F625 Written Notice of Bed Hold Policy: minimal risk to residents, a pattern, several residents.
- F623 Notice Before Transfer or Discharge: minimal risk to residents, a pattern, several residents.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.
- F580 Telling the Family About a Change: risk of harm, no one found hurt, one or a few residents.
- F551 Representative May Exercise Resident Rights: risk of harm, no one found hurt, a pattern, several residents.
Two citations dated May 9, 2024
Two citations dated Oct. 11, 2023
24 citations dated July 21, 2023
- F880 Infection Prevention and Control: risk of harm, no one found hurt, one or a few residents.
- F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents.
- F825 Specialized Rehabilitation Services: risk of harm, no one found hurt, one or a few residents.
- F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, a pattern, several residents.
- F806 Food That Meets Allergies and Preferences: risk of harm, no one found hurt, one or a few residents.
- F805 Food Prepared to Meet Individual Needs: risk of harm, no one found hurt, one or a few residents.
- F790 Routine and Emergency Dental Care: risk of harm, no one found hurt, one or a few residents.
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents.
- F757 Unnecessary Drugs: risk of harm, no one found hurt, one or a few residents.
- F730 Review Nurse Aide Performance and Training: risk of harm, no one found hurt, a pattern, several residents.
- F698 Dialysis Care: risk of harm, no one found hurt, one or a few residents.
- F692 Enough Food and Fluids: risk of harm, no one found hurt, one or a few residents.
- F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents.
- F689 Accident Hazards and Supervision: residents were harmed, one or a few residents.
- F688 Range of Motion and Mobility: residents were harmed, one or a few residents.
- F686 Pressure Ulcer (Bedsore) Care: risk of harm, no one found hurt, one or a few residents.
- F679 Activities That Meet Every Resident's Needs: risk of harm, no one found hurt, a pattern, several residents.
- F677 Help With Daily Living: risk of harm, no one found hurt, a pattern, several residents.
- F656 A Complete Care Plan: risk of harm, no one found hurt, a pattern, several residents.
- F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents.
- F604 Freedom From Physical Restraints: risk of harm, no one found hurt, one or a few residents.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.
- F583 Keep Resident Records Private: risk of harm, no one found hurt, one or a few residents.
- F550 Dignity and Resident Rights: risk of harm, no one found hurt, a pattern, several residents.
Payment Denials and Fines
| Date | Penalty | Amount |
|---|---|---|
| Feb. 9, 2026 | Fine | $8,281 |
| Feb. 9, 2026 | Fine | $15,330 |
| Oct. 30, 2024 | Fine | $56,789 |
| May 9, 2024 | Fine | $16,071 |
| Oct. 11, 2023 | Fine | $13,793 |
Ownership and Management of the Home
- The home is run by Next Step Healthcare LLC (operational or managerial control).
The CMS Care Compare files, updated every month, provide provider information, health deficiencies, penalties, and ownership. The CMS certification number is 225343. Other homes in Massachusetts.