Ontario Center for Rehabilitation and Healthcare, Canandaigua, New York
- 41
- Citations from health inspectionsNew York average: 20 a home
- 3
- Residents harmed or put in dangerNew York average: 0.8 a home
- $117,878
- Fines from the federal governmentNew York average: $23,070 a home
- 1 out of 5
- Overall rating in starsNew York average: 3.0
The figures come from Medicare Care Compare files released October 8, 2026 by CMS, the federal Medicare agency. The citations span each home's three most recent inspection cycles plus their complaint visits, going back to March 2017 at the earliest; the fines span about three years, beginning September 2023. Browse the CMS files
Seven inspection visits produced 41 citations. Residents were in immediate danger in one finding. Residents were found hurt in two cases. Federal fines came to $117,878 (one fine).
The CMS abuse icon is shown for this home. Care Compare adds it after a citation for abuse or neglect. Either a resident was harmed recently, or harm could have resulted over two inspections in a row.
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- The home's overall star rating
- 1 out of 5
- Rating for health inspections
- 1 out of 5
- Rating for staffing
- 1 out of 5
- Rating for quality of care
- 2 out of 5
- Nurse time for each resident
- 3.02 hours each dayThe New York average is 3.63 hours
- Time from registered nurses
- 0.44 hours each dayThe New York average is 0.71 hours
- Nursing staff who left during one year
- 80.6%against the New York average of 40.3%
- Beds that are certified
- 98
- Ownership
- Limited Liability company (for profit)
- Chain
- Centers Health Care, with 36 homes
- Street address
- 3062 County Complex Drive, Canandaigua, New York 14424
- County
- Ontario
Each inspection's citations
Every citation marks a federal rule inspectors found broken, along with its seriousness and the number of residents affected.
Five citations dated March 17, 2026
- F919 Working Call System in Bathrooms: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F641 Accurate Resident Assessments: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
15 citations dated Jan. 31, 2025
- F919 Working Call System in Bathrooms: risk of harm, no one found hurt, widespread.
- F883 Flu and Pneumonia Vaccines: risk of harm, no one found hurt, one or a few residents.
- F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents.
- F835 Run the Facility Effectively: risk of harm, no one found hurt, widespread.
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents.
- F725 Enough Nursing Staff: residents were harmed, a pattern, several residents.
- F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents.
- F686 Pressure Ulcer (Bedsore) Care: risk of harm, no one found hurt, one or a few residents.
- F684 Quality of Care: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F677 Help With Daily Living: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F623 Notice Before Transfer or Discharge: minimal risk to residents, a pattern, several residents, found on a complaint visit.
- F600 Freedom From Abuse and Neglect: immediate danger to residents, a pattern, several residents, found on a complaint visit.
- F585 Right to File Complaints Without Retaliation: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F568 Properly Manage Resident Money Held by Facility: minimal risk to residents, a pattern, several residents.
- F550 Dignity and Resident Rights: residents were harmed, one or a few residents, found on a complaint visit.
One citation dated Nov. 2, 2024
- F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
One citation dated July 2, 2024
- F625 Written Notice of Bed Hold Policy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Two citations dated April 5, 2024
10 citations dated Jan. 11, 2023
- F921 A Safe, Clean Building: risk of harm, no one found hurt, widespread.
- F836 Licensed and Following All Laws: risk of harm, no one found hurt, one or a few residents.
- F803 Menus That Meet Nutrition Needs: risk of harm, no one found hurt, a pattern, several residents.
- F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents.
- F755 Pharmacy Services: risk of harm, no one found hurt, a pattern, several residents.
- F692 Enough Food and Fluids: risk of harm, no one found hurt, one or a few residents.
- F677 Help With Daily Living: risk of harm, no one found hurt, one or a few residents.
- F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents.
- F656 A Complete Care Plan: risk of harm, no one found hurt, one or a few residents.
- F568 Properly Manage Resident Money Held by Facility: minimal risk to residents, a pattern, several residents.
Seven citations dated June 9, 2021
- F804 Food Taste and Temperature: risk of harm, no one found hurt, a pattern, several residents.
- F698 Dialysis Care: risk of harm, no one found hurt, one or a few residents.
- F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents.
- F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents.
- F677 Help With Daily Living: risk of harm, no one found hurt, one or a few residents.
- F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents.
- F561 Respect Resident Choices and Self Determination: risk of harm, no one found hurt, one or a few residents.
Payment Denials and Fines
| Date | Penalty | Amount |
|---|---|---|
| Jan. 31, 2025 | Fine | $117,878 |
Ownership and Management of the Home
Two people with an ownership stake are also listed by CMS.
The CMS Care Compare files, updated every month, provide provider information, health deficiencies, penalties, and ownership. The CMS certification number is 335564. Other homes in New York.