Waterview Heights Rehabilitation and Nursing Center, Rochester, New York

89
Citations from health inspectionsNew York average: 20 a home: 25
Residents harmed or put in dangerNew York average: 0.8 a home: $960,884
Fines from the federal governmentNew York average: $23,070 a home: No rating given
Overall rating in starsNew York average: 3.0

The figures come from Medicare Care Compare files released October 8, 2026 by CMS, the federal Medicare agency. The citations span each home's three most recent inspection cycles plus their complaint visits, going back to March 2017 at the earliest; the fines span about three years, beginning September 2023. Browse the CMS files

Five inspection visits produced 89 citations. Residents were in immediate danger in 12 findings. Residents were found hurt in 13 cases. Federal fines came to $960,884 (three fines). Once, Medicare stopped paying for new admissions.

This home is a Special Focus Facility. Homes that have done poorly on past inspections are put on this list by CMS, and they get extra attention.

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Quick Look at the Record

The home's overall star rating: No rating is given while the home stays on the Special Focus list
Rating for health inspections: No rating is given while the home stays on the Special Focus list
Rating for staffing: No rating is given while the home stays on the Special Focus list
Rating for quality of care: No rating is given while the home stays on the Special Focus list
Nurse time for each resident: 3.51 hours each dayThe New York average is 3.63 hours
Time from registered nurses: 0.56 hours each dayThe New York average is 0.71 hours
Nursing staff who left during one year: 67%against the New York average of 40.3%
Beds that are certified: 229
Ownership: Partnership (for profit)
Chain: Hurlbut Care, with 13 homes
Street address: 135 Meridan St., Rochester, New York 14612
County: Monroe

Each inspection's citations

Every citation marks a federal rule inspectors found broken, along with its seriousness and the number of residents affected.

Three citations dated July 17, 2026

F919 Working Call System in Bathrooms: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F880 Infection Prevention and Control: residents were harmed, a pattern, several residents, found on a complaint visit.
F677 Help With Daily Living: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.

24 citations dated Dec. 22, 2025

F925 Pest Control Program: risk of harm, no one found hurt, widespread.
F880 Infection Prevention and Control: risk of harm, no one found hurt, widespread.
F865 Written Quality Improvement Plan: risk of harm, no one found hurt, widespread.
F840 Outside Professionals When Needed: residents were harmed, one or a few residents.
F835 Run the Facility Effectively: risk of harm, no one found hurt, widespread.
F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, widespread.
F804 Food Taste and Temperature: risk of harm, no one found hurt, one or a few residents.
F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, one or a few residents.
F698 Dialysis Care: risk of harm, no one found hurt, one or a few residents.
F693 Feeding Tube Care: risk of harm, no one found hurt, one or a few residents.
F692 Enough Food and Fluids: residents were harmed, one or a few residents.
F689 Accident Hazards and Supervision: immediate danger to residents, a pattern, several residents.
F688 Range of Motion and Mobility: risk of harm, no one found hurt, one or a few residents.
F686 Pressure Ulcer (Bedsore) Care: residents were harmed, one or a few residents.
F684 Quality of Care: immediate danger to residents, a pattern, several residents.
F679 Activities That Meet Every Resident's Needs: risk of harm, no one found hurt, a pattern, several residents.
F677 Help With Daily Living: residents were harmed, one or a few residents.
F675 Honor Resident Preferences, Values, and Beliefs: residents were harmed, widespread.
F645 Screening for Mental Illness or Intellectual Disability: risk of harm, no one found hurt, one or a few residents.
F609 Reporting Suspected Abuse: risk of harm, no one found hurt, one or a few residents.
F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.
F582 Notice of Medicare and Medicaid Coverage and Costs: minimal risk to residents, a pattern, several residents.
F554 Let Residents Take Own Medicines When Appropriate: residents were harmed, one or a few residents.
F550 Dignity and Resident Rights: risk of harm, no one found hurt, a pattern, several residents.

28 citations dated May 9, 2025

F917 Adequate Room, Window, Bedding, Furniture, and Closet: minimal risk to residents, a pattern, several residents.
F914 Bedroom Privacy Between Residents: risk of harm, no one found hurt, one or a few residents.
F912 Minimum Bedroom Size per Resident: risk of harm, no one found hurt, one or a few residents.
F882 Qualified Infection Prevention Leader: risk of harm, no one found hurt, widespread, found on a complaint visit.
F880 Infection Prevention and Control: immediate danger to residents, widespread.
F868 Quality Group Membership and Quarterly Meetings: risk of harm, no one found hurt, a pattern, several residents.
F865 Written Quality Improvement Plan: risk of harm, no one found hurt, widespread.
F837 Governing Body and Licensed Administrator: risk of harm, no one found hurt, widespread.
F836 Licensed and Following All Laws: risk of harm, no one found hurt, a pattern, several residents.
F835 Run the Facility Effectively: risk of harm, no one found hurt, widespread.
F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, widespread.
F805 Food Prepared to Meet Individual Needs: risk of harm, no one found hurt, one or a few residents.
F804 Food Taste and Temperature: risk of harm, no one found hurt, a pattern, several residents.
F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F760 Significant Medication Errors: immediate danger to residents, widespread.
F725 Enough Nursing Staff: immediate danger to residents, widespread, found on a complaint visit.
F698 Dialysis Care: risk of harm, no one found hurt, one or a few residents.
F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F689 Accident Hazards and Supervision: immediate danger to residents, a pattern, several residents.
F686 Pressure Ulcer (Bedsore) Care: residents were harmed, one or a few residents, found on a complaint visit.
F684 Quality of Care: residents were harmed, one or a few residents.
F677 Help With Daily Living: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F675 Honor Resident Preferences, Values, and Beliefs: immediate danger to residents, widespread.
F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents.
F600 Freedom From Abuse and Neglect: residents were harmed, widespread.
F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.
F565 Right to Resident and Family Groups: risk of harm, no one found hurt, a pattern, several residents.
F550 Dignity and Resident Rights: risk of harm, no one found hurt, a pattern, several residents.

20 citations dated Sept. 17, 2024

F883 Flu and Pneumonia Vaccines: risk of harm, no one found hurt, one or a few residents.
F880 Infection Prevention and Control: risk of harm, no one found hurt, a pattern, several residents.
F837 Governing Body and Licensed Administrator: immediate danger to residents, widespread.
F813 Policy on Food Brought by Visitors: risk of harm, no one found hurt, widespread.
F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, widespread.
F810 Special Eating Utensils and Mealtime Help: risk of harm, no one found hurt, one or a few residents.
F761 Labeling and Locking Up Medicines: immediate danger to residents, widespread.
F760 Significant Medication Errors: immediate danger to residents, a pattern, several residents, found on a complaint visit.
F725 Enough Nursing Staff: residents were harmed, widespread.
F693 Feeding Tube Care: risk of harm, no one found hurt, one or a few residents.
F690 Bladder, Bowel and Catheter Care: risk of harm, no one found hurt, one or a few residents.
F686 Pressure Ulcer (Bedsore) Care: immediate danger to residents, a pattern, several residents.
F684 Quality of Care: risk of harm, no one found hurt, a pattern, several residents.
F677 Help With Daily Living: residents were harmed, a pattern, several residents, found on a complaint visit.
F656 A Complete Care Plan: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F655 Baseline Care Plan at Admission: risk of harm, no one found hurt, widespread.
F600 Freedom From Abuse and Neglect: immediate danger to residents, a pattern, several residents, found on a complaint visit.
F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, widespread, found on a complaint visit.
F565 Right to Resident and Family Groups: risk of harm, no one found hurt, widespread.
F550 Dignity and Resident Rights: residents were harmed, widespread, found on a complaint visit.

14 citations dated Jan. 25, 2024

F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F760 Significant Medication Errors: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F758 Psychotropic Drugs and PRN Orders: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F756 Monthly Drug Regimen Review: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F745 Medically Related Social Services: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F732 Post Daily Nurse Staffing Information: minimal risk to residents, a pattern, several residents, found on a complaint visit.
F725 Enough Nursing Staff: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F689 Accident Hazards and Supervision: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F677 Help With Daily Living: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F582 Notice of Medicare and Medicaid Coverage and Costs: minimal risk to residents, a pattern, several residents, found on a complaint visit.
F558 Meeting Residents' Needs and Preferences: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F557 Respect, Dignity, and Personal Belongings: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

Payment Denials and Fines

Date	Penalty	Amount
Dec. 22, 2025	Fine	$460,490
Dec. 22, 2025	Payment denial for new admissions	102 days
May 9, 2025	Fine	$185,840
Sept. 17, 2024	Fine	$314,554

Ownership and Management of the Home

The home is run by Hurlbut Health Consulting, LLC (operational or managerial control).

The CMS Care Compare files, updated every month, provide provider information, health deficiencies, penalties, and ownership. The CMS certification number is 335082. Other homes in New York.