Vero Health & Rehab of Sylva, Sylva, North Carolina
- 53
- Citations from health inspectionsNorth Carolina average: 18 a home
- 13
- Residents harmed or put in dangerNorth Carolina average: 1.8 a home
- $359,818
- Fines from the federal governmentNorth Carolina average: $36,617 a home
- 1 out of 5
- Overall rating in starsNorth Carolina average: 2.9
The figures come from Medicare Care Compare files released October 8, 2026 by CMS, the federal Medicare agency. The citations span each home's three most recent inspection cycles plus their complaint visits, going back to March 2017 at the earliest; the fines span about three years, beginning September 2023. Browse the CMS files
Seven inspection visits produced 53 citations. Residents were in immediate danger in seven findings. Residents were found hurt in six cases. Federal fines came to $359,818 (four fines). Two times, Medicare stopped paying for new admissions.
A candidate for Special Focus. For its list of nursing homes with past poor inspection results, CMS has named this home a candidate.
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- The home's overall star rating
- 1 out of 5
- Rating for health inspections
- 1 out of 5
- Rating for staffing
- 2 out of 5
- Rating for quality of care
- 2 out of 5
- Nurse time for each resident
- 3.74 hours each dayThe North Carolina average is 3.85 hours
- Time from registered nurses
- 0.93 hours each dayThe North Carolina average is 0.62 hours
- Nursing staff who left during one year
- Not sent to CMS
- Beds that are certified
- 106
- Ownership
- Limited Liability company (for profit)
- Chain
- Regional Health Properties, with five homes
- Street address
- 417 Cloverdale Road, Sylva, North Carolina 28779
- County
- Jackson
Each inspection's citations
Every citation marks a federal rule inspectors found broken, along with its seriousness and the number of residents affected.
Seven citations dated Aug. 14, 2025
- F887 Coronavirus Vaccine Education, Offering, and Records: risk of harm, no one found hurt, one or a few residents.
- F883 Flu and Pneumonia Vaccines: risk of harm, no one found hurt, one or a few residents.
- F851 Submit Accurate Staffing Data to Federal Government: risk of harm, no one found hurt, widespread.
- F578 The Right to Refuse Treatment: risk of harm, no one found hurt, one or a few residents.
- F577 Access to Inspection Results and Advocates: minimal risk to residents, widespread.
- F570 Secure Resident Personal Funds: minimal risk to residents, widespread.
- F558 Meeting Residents' Needs and Preferences: risk of harm, no one found hurt, one or a few residents.
17 citations dated July 30, 2024
- F883 Flu and Pneumonia Vaccines: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F880 Infection Prevention and Control: risk of harm, no one found hurt, widespread, found on a complaint visit.
- F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F726 Nurses and Aides Have Needed Skills: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F695 Breathing and Oxygen Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F690 Bladder, Bowel and Catheter Care: immediate danger to residents, a pattern, several residents, found on a complaint visit.
- F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F688 Range of Motion and Mobility: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F677 Help With Daily Living: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F644 Coordinate Assessments With Mental Health Screening Program: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F609 Reporting Suspected Abuse: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, widespread, found on a complaint visit.
- F568 Properly Manage Resident Money Held by Facility: minimal risk to residents, widespread, found on a complaint visit.
- F561 Respect Resident Choices and Self Determination: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F558 Meeting Residents' Needs and Preferences: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F553 Resident Involvement in Care Planning: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F550 Dignity and Resident Rights: residents were harmed, one or a few residents, found on a complaint visit.
12 citations dated May 22, 2024
- F867 Ongoing Quality Review Group and Correction Plans: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F841 Physician Medical Director: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F760 Significant Medication Errors: residents were harmed, one or a few residents, found on a complaint visit.
- F755 Pharmacy Services: residents were harmed, one or a few residents, found on a complaint visit.
- F726 Nurses and Aides Have Needed Skills: immediate danger to residents, one or a few residents, found on a complaint visit.
- F689 Accident Hazards and Supervision: immediate danger to residents, one or a few residents, found on a complaint visit.
- F684 Quality of Care: immediate danger to residents, one or a few residents, found on a complaint visit.
- F609 Reporting Suspected Abuse: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F600 Freedom From Abuse and Neglect: immediate danger to residents, one or a few residents, found on a complaint visit.
- F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, widespread, found on a complaint visit.
- F580 Telling the Family About a Change: immediate danger to residents, one or a few residents, found on a complaint visit.
- F563 Right to Visitors of Own Choosing: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Five citations dated Nov. 30, 2023
- F880 Infection Prevention and Control: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F867 Ongoing Quality Review Group and Correction Plans: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F755 Pharmacy Services: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F689 Accident Hazards and Supervision: residents were harmed, one or a few residents, found on a complaint visit.
- F550 Dignity and Resident Rights: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
Two citations dated Nov. 21, 2023
- F697 Pain Management: residents were harmed, one or a few residents, found on a complaint visit.
- F689 Accident Hazards and Supervision: immediate danger to residents, one or a few residents, found on a complaint visit.
Seven citations dated Oct. 18, 2023
- F880 Infection Prevention and Control: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F867 Ongoing Quality Review Group and Correction Plans: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F760 Significant Medication Errors: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F759 Medication Error Rate of 5 Percent or More: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
- F640 Send Assessment Data to State on Time: minimal risk to residents, a pattern, several residents, found on a complaint visit.
- F636 Complete Assessments at Admission and Yearly: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
- F550 Dignity and Resident Rights: residents were harmed, one or a few residents, found on a complaint visit.
Three citations dated Jan. 20, 2023
- F867 Ongoing Quality Review Group and Correction Plans: risk of harm, no one found hurt, a pattern, several residents.
- F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, a pattern, several residents.
- F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents.
Payment Denials and Fines
| Date | Penalty | Amount |
|---|---|---|
| May 22, 2024 | Fine | $325,563 |
| May 22, 2024 | Payment denial for new admissions | 67 days |
| Oct. 18, 2023 | Fine | $7,901 |
| Oct. 18, 2023 | Fine | $10,065 |
| Oct. 18, 2023 | Fine | $16,289 |
| Oct. 18, 2023 | Payment denial for new admissions | one day |
Ownership and Management of the Home
One person with an ownership stake is also listed by CMS.
The CMS Care Compare files, updated every month, provide provider information, health deficiencies, penalties, and ownership. The CMS certification number is 345302. Other homes in North Carolina.