Bickford Health Care Center, Windsor Locks, Connecticut

100
Citations from health inspectionsConnecticut average: 37 a home: 5
Residents harmed or put in dangerConnecticut average: 1.4 a home: $122,338
Fines from the federal governmentConnecticut average: $23,730 a home: 1 out of 5
Overall rating in starsConnecticut average: 3.0

The figures come from Medicare Care Compare files released October 8, 2026 by CMS, the federal Medicare agency. The citations span each home's three most recent inspection cycles plus their complaint visits, going back to March 2017 at the earliest; the fines span about three years, beginning September 2023. Browse the CMS files

11 inspection visits produced 100 citations. Residents were in immediate danger in two findings. Residents were found hurt in three cases. Federal fines came to $122,338 (three fines). Once, Medicare stopped paying for new admissions.

A candidate for Special Focus. For its list of nursing homes with past poor inspection results, CMS has named this home a candidate.

The CMS abuse icon is shown for this home. Care Compare adds it after a citation for abuse or neglect. Either a resident was harmed recently, or harm could have resulted over two inspections in a row.

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Quick Look at the Record

The home's overall star rating: 1 out of 5
Rating for health inspections: 1 out of 5
Rating for staffing: 1 out of 5
Rating for quality of care: 3 out of 5
Nurse time for each resident: Not sent to CMS
Time from registered nurses: Not sent to CMS
Nursing staff who left during one year: Not sent to CMS
Beds that are certified: 48
Ownership: Other (non profit)
Chain: This home is not part of a chain
Street address: 14 Main Street, Windsor Locks, Connecticut 06096
County: Capitol

Each inspection's citations

Every citation marks a federal rule inspectors found broken, along with its seriousness and the number of residents affected.

Two citations dated March 25, 2026

F684 Quality of Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

One citation dated March 9, 2026

F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

Six citations dated March 3, 2026

F868 Quality Group Membership and Quarterly Meetings: risk of harm, no one found hurt, widespread, found on a complaint visit.
F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F841 Physician Medical Director: risk of harm, no one found hurt, widespread, found on a complaint visit.
F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F684 Quality of Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F641 Accurate Resident Assessments: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

11 citations dated Feb. 13, 2026

F843 Hospital Transfer Agreement: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F841 Physician Medical Director: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F837 Governing Body and Licensed Administrator: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F835 Run the Facility Effectively: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F776 Timely Approved X Ray Services: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F772 Agreement With Approved Outside Laboratory: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F689 Accident Hazards and Supervision: immediate danger to residents, one or a few residents, found on a complaint visit.
F684 Quality of Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F600 Freedom From Abuse and Neglect: immediate danger to residents, one or a few residents, found on a complaint visit.
F580 Telling the Family About a Change: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

26 citations dated Jan. 13, 2026

F947 Nurse Aide Skills, Dementia, and Abuse Training: minimal risk to residents, a pattern, several residents.
F887 Coronavirus Vaccine Education, Offering, and Records: risk of harm, no one found hurt, a pattern, several residents.
F880 Infection Prevention and Control: risk of harm, no one found hurt, widespread.
F849 Arrange Hospice Care When Needed: risk of harm, no one found hurt, one or a few residents.
F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents.
F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, a pattern, several residents.
F755 Pharmacy Services: risk of harm, no one found hurt, a pattern, several residents.
F730 Review Nurse Aide Performance and Training: minimal risk to residents, a pattern, several residents.
F725 Enough Nursing Staff: risk of harm, no one found hurt, one or a few residents.
F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents.
F687 Proper Foot Care: risk of harm, no one found hurt, one or a few residents.
F686 Pressure Ulcer (Bedsore) Care: residents were harmed, one or a few residents.
F684 Quality of Care: risk of harm, no one found hurt, a pattern, several residents.
F677 Help With Daily Living: risk of harm, no one found hurt, one or a few residents.
F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents.
F657 Updating the Care Plan on Time: risk of harm, no one found hurt, a pattern, several residents.
F655 Baseline Care Plan at Admission: risk of harm, no one found hurt, one or a few residents.
F645 Screening for Mental Illness or Intellectual Disability: minimal risk to residents, a pattern, several residents.
F644 Coordinate Assessments With Mental Health Screening Program: risk of harm, no one found hurt, a pattern, several residents.
F641 Accurate Resident Assessments: minimal risk to residents, a pattern, several residents.
F637 Reassess After a Major Change in Condition: minimal risk to residents, a pattern, several residents.
F628 Required Transfer Paperwork and Notices: minimal risk to residents, a pattern, several residents.
F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents.
F609 Reporting Suspected Abuse: risk of harm, no one found hurt, one or a few residents.
F607 Policies to Prevent Abuse, Neglect, and Theft: risk of harm, no one found hurt, one or a few residents.
F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.

One citation dated Nov. 4, 2025

F689 Accident Hazards and Supervision: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

Three citations dated March 14, 2025

F686 Pressure Ulcer (Bedsore) Care: residents were harmed, one or a few residents, found on a complaint visit.
F658 Care That Meets Professional Standards: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F580 Telling the Family About a Change: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

One citation dated Dec. 11, 2024

F689 Accident Hazards and Supervision: residents were harmed, one or a few residents, found on a complaint visit.

Two citations dated Aug. 21, 2024

F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F684 Quality of Care: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.

20 citations dated April 29, 2024

F851 Submit Accurate Staffing Data to Federal Government: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F842 Medical Records and Privacy: risk of harm, no one found hurt, one or a few residents.
F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, widespread.
F758 Psychotropic Drugs and PRN Orders: risk of harm, no one found hurt, one or a few residents.
F727 Required Registered Nurse and Nursing Director: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F692 Enough Food and Fluids: risk of harm, no one found hurt, a pattern, several residents.
F686 Pressure Ulcer (Bedsore) Care: risk of harm, no one found hurt, a pattern, several residents.
F658 Care That Meets Professional Standards: risk of harm, no one found hurt, a pattern, several residents.
F657 Updating the Care Plan on Time: risk of harm, no one found hurt, a pattern, several residents.
F656 A Complete Care Plan: risk of harm, no one found hurt, a pattern, several residents.
F640 Send Assessment Data to State on Time: risk of harm, no one found hurt, one or a few residents.
F625 Written Notice of Bed Hold Policy: risk of harm, no one found hurt, one or a few residents, found on a complaint visit.
F623 Notice Before Transfer or Discharge: risk of harm, no one found hurt, one or a few residents.
F610 Investigating Abuse Allegations: risk of harm, no one found hurt, a pattern, several residents.
F609 Reporting Suspected Abuse: risk of harm, no one found hurt, a pattern, several residents, found on a complaint visit.
F607 Policies to Prevent Abuse, Neglect, and Theft: risk of harm, no one found hurt, a pattern, several residents.
F600 Freedom From Abuse and Neglect: risk of harm, no one found hurt, a pattern, several residents.
F585 Right to File Complaints Without Retaliation: risk of harm, no one found hurt, a pattern, several residents.
F578 The Right to Refuse Treatment: risk of harm, no one found hurt, one or a few residents.
F565 Right to Resident and Family Groups: risk of harm, no one found hurt, one or a few residents.

27 citations dated Dec. 28, 2021

F887 Coronavirus Vaccine Education, Offering, and Records: risk of harm, no one found hurt, a pattern, several residents.
F886 Coronavirus Testing for Residents and Staff: risk of harm, no one found hurt, a pattern, several residents.
F885 Report Coronavirus Data to Residents and Families: risk of harm, no one found hurt, a pattern, several residents.
F883 Flu and Pneumonia Vaccines: risk of harm, no one found hurt, a pattern, several residents.
F881 Antibiotic Use Monitoring Program: risk of harm, no one found hurt, widespread.
F880 Infection Prevention and Control: risk of harm, no one found hurt, widespread.
F867 Ongoing Quality Review Group and Correction Plans: minimal risk to residents, widespread.
F838 Facility Wide Assessment of Needed Resources: risk of harm, no one found hurt, a pattern, several residents.
F837 Governing Body and Licensed Administrator: risk of harm, no one found hurt, widespread.
F835 Run the Facility Effectively: risk of harm, no one found hurt, widespread.
F812 Food Storage and Kitchen Safety: risk of harm, no one found hurt, one or a few residents.
F761 Labeling and Locking Up Medicines: risk of harm, no one found hurt, a pattern, several residents.
F730 Review Nurse Aide Performance and Training: risk of harm, no one found hurt, a pattern, several residents.
F729 Verify Nurse Aide Training and Retraining: risk of harm, no one found hurt, a pattern, several residents.
F726 Nurses and Aides Have Needed Skills: risk of harm, no one found hurt, a pattern, several residents.
F725 Enough Nursing Staff: risk of harm, no one found hurt, a pattern, several residents.
F712 Face to Face Doctor Visits: risk of harm, no one found hurt, one or a few residents.
F711 Doctor Reviews Care and Writes Notes Each Visit: risk of harm, no one found hurt, widespread.
F684 Quality of Care: risk of harm, no one found hurt, one or a few residents.
F656 A Complete Care Plan: risk of harm, no one found hurt, one or a few residents.
F640 Send Assessment Data to State on Time: risk of harm, no one found hurt, a pattern, several residents.
F638 Update Assessments Every Three Months: risk of harm, no one found hurt, a pattern, several residents.
F622 Valid Reasons and Paperwork for Transfer or Discharge: risk of harm, no one found hurt, one or a few residents.
F610 Investigating Abuse Allegations: risk of harm, no one found hurt, one or a few residents.
F609 Reporting Suspected Abuse: risk of harm, no one found hurt, one or a few residents.
F584 A Safe, Clean, Homelike Room: risk of harm, no one found hurt, a pattern, several residents.
F580 Telling the Family About a Change: risk of harm, no one found hurt, a pattern, several residents.

Payment Denials and Fines

Date	Penalty	Amount
Jan. 13, 2026	Fine	$57,715
March 14, 2025	Fine	$55,632
Dec. 11, 2024	Fine	$8,991
April 29, 2024	Payment denial for new admissions	71 days

Ownership and Management of the Home

The home is run by Newport Bickford Inc. (operational or managerial control).

The CMS Care Compare files, updated every month, provide provider information, health deficiencies, penalties, and ownership. The CMS certification number is 075358. Other homes in Connecticut.